Timely Delivery As A Prelude To Great Customer Experience in Inflatable Hire

A common pain point when it comes to customer experience when dealing with bouncing castle hire companies has always been untimely delivery and pick up. Many clients have to contend with this disappointing experience on what may be an otherwise great day.
Be it few minutes or longer, delays by bouncing castle hire companies mar the while experience and can, in some cases be quite an expensive inconvenience.
By ensuring timely deliveries, the company’s clients get to have a great experience from the get-go. Many invited guests make an effort to get to the venue of an event on time, bubbling with the excitement of all the fun that is in store at the birthday party, school fair or any other such event. Getting there only to be forced to wait for longer for the entertainment to arrive is a downer and can drastically change the atmosphere of the event. No longer will the chatter be about the wonderful day expected ahead, but about how disappointed everyone is at the turn of events.
In order to save face after a late delivery, it is not uncommon to have the technicians setting up the bouncing castles as they try rushing against time. In the madness and frenzy that comes with rushing, avoidable mistakes may be committed when setting up. These mistakes may compromise the safety standards outlined for the set-up process, and may jeopardize the safety and health of the patrons playing on the bounce castles. For example, the technicians may not use enough anchors and pegs to hold down the jumping castles well. This inflatable is at a greater risk of toppling over under the stress of intense play activity inside or being swept away by gushes of winds.
For an event slated to last for 6 hours, and the bouncing castle company is late in making delivery for an hour, it means that the event will take an our shorter if the original timelines are to be strictly observed. This is, of course, undesirable and the event organizers and guests alike will be equally displeased. By making a late delivery, the company will deny everyone at the event enough time to go about all that had been carefully planned for that time.
Not everyone may have a backyard big enough to comfortably accommodate fully inflated play items and provide the requisite minimum clearance for safety. The other available option is always to hire a venue or location for the event. For most venues, clients pay an hourly rate for the venue and its facilities. This amount is carefully planned and budgeted for when organizing the event. A late delivery means that the organizers will have to pay for time not well utilized. Similarly, if the organizers decide to let the even run for longer to compensate for the time lost waiting for the delivery and set-up, then they will have to fork out more money to cover the extra time. This can be quite expensive and a real strain on the budget allocated for the event.
For every scenario, what is definite is that late delivery ultimately translates to a bad customer experience. People share their negative experiences with other potential customers just as much as they do the good experiences. Negative reviews present a damning PR mess that every business is better off without.
For bouncing castle hire businesses looking to cultivate a great relationship with clients, providing an excellent customer experience with timely deliveries is a great place to start. Showing up on time says the company values and respects their clients’ time, who, in turn, will be more than happy to come back again and refer the company to others.

How to Best Handle Customers

How to Best Handle Customers When Inventory Status Fails

Businesses with e-commerce platforms, big or small, often find themselves with the challenge of inventory status and stock auto-updating.  More often than not, it is a malfunction of the inventory management software, but whatever the cause it presents a great challenge.

Customers may shop around online, going as far as identifying a product they would like to purchase and adding to their shopping cart only to be disappointed at the final stage when checking out. Customer support staff should be equipped to professionally handle this unfortunate scenario, and to the client’s satisfaction.

One way to pacify such a disappointed and probably disgruntled customer is to offer an alternative that is available in stock. The customer care rep can look against the features of the chosen product and find similar products for the client to choose from.  Many clients would be willing to go for an alternative after a clear explanation of the value the product adds and why it’s equally suited for a specific application. Customers will appreciate the assistance and depending on how the customer service rep plays out the whole interaction, it can turn out to be a great plus for the business. Finding a perfect substitute with the customer reps assistance also takes away the hassle of having to shop elsewhere for customers.

The customer is always right. And if the customer insists on having that specific product and would not go for an alternative, pressing even further would only injure an already bad situation. In such a case, the best course of action for a customer support team member would be to offer a courteous apology and offer to get in touch with the client once the item is back in stock. Most clients would be unwilling to keep checking back themselves but are quite receptive to the idea of receiving a notification once a particular product is back in stock.

Up to 50% of online shoppers who experience inventory status problems never go back to the site. This can put a stain on sales, not to mention the PR damage that would accompany such customers sharing their experience with others.

Investing in a reliable real-time inventor management system is always great for any business.  The reality however, remains that glitches and malfunctions can happen anytime, which calls for a great contingency plan. In such cases, the best contingency plan is a great customer support team that will help cushion the business from any backlash arising from such an eventuality.


Constructive Dialogue For Great Client Experience In The Construction industry

True to word, every business is only as strong as its customer base.  And that is why ensuring a great customer experience is pivotal to the success of a business.  In the construction industry, alongside related companies such as landscaping, painting and other improvement trades, one of the most important keys to retaining and growing the clientele lies in improving communication and enhancing collaborative efforts with the clients.

Clients usually have a picture in mind of what the final project should look like before engaging a contractor. They look forward to the close of the project expecting a finished project that is as close to this picture as is possible.  This picture is exactly what the contractor should always keep in mind, right from the moment the project is initiated. It certainly makes perfect sense, does it not?

Most contractors, however, take it upon themselves to decide what should be done and what should not.  Given that that the contractor is the party with the technical expertise and experience, the company is under legal obligation to do just that.

How then can contractors strike the balance between the two and ensure a great experience for their clients?  Communication is definitely the key. The contractor should always listen and pay attention to the clients’ specific needs for each project. After fully understanding a client’s needs, the contractor can then apply their technical know-how in helping the client get the best of every project.

With candid dialogue and particularly where the contractor pitches ideas and modifications to the original proposition in a polite, easy-to-understand layman fashion, most clients would be open to implementing these changes.  Every client wants to be a part of the process, regardless of the scale of the project, big or small.   It is a fulfilling experience for the clients when they have an active voice in the project implementation process.

In addition, contractors have found that collaborating closely with clients throughout the project comes in handy in the unfortunate event that something does go wrong.  Most clients will be more inclined to accept partial responsibility for anything that fails to meet their standards because they did have a say in the entire process.

While customer relationship management software have taken  over, contractors who take a personalized approach to this crucial area by effectively communicating with clients in open dialogues and attaching value to their opinions generally thrive and enjoy a loyal clientele.  The client may always be right, but to be able to fully deliver, the contractor must always first understand those needs and inject expertise to add value to ever y project.

Improving Customer Experience With A Knowledgeable Customer Service Team

Customers agree that t interacting with a customer care rep that is knowledgeable factors into having a great experience. Customers want to deal with staff members that are information-aware, which is why every business should embark on providing relevant training for its employees in the customer support team.

Interacting with a customer service rep that can provide accurate and relevant information concerning products and services on offer instills a confidence in customers. The reality however is a truly grim picture. It is not uncommon to see said reps furiously typing away and searching for information as customers stand in line or wait on the phone. Even more unfortunate is when a company’s customer staff member is struggling even with the FAQs. Such a customer would be excused and even justified for their reluctance in coming back to the business.

Businesses such as artificial grass companies have found that the level of information-awareness and product knowledge that their customer reps project influence client attitudes and ultimately sales volumes. With so many varieties to choose from, clients appreciate a customer service team with an in-depth knowledge of each, clearly highlighting the benefits of one over the other and the ability to make recommendation backed by an understanding of product features.

A customer service rep that is information aware is also in a better position to identify and match products with a particular client’s needs. In addition, the agent can personalize every interaction with a client if they have knowledge of previous transactions the client has had with the business. It is always a pleasant experience when a company can appreciate a client’s continued loyalty and even thank the client for specific transactions.

Customers are a rational lot and would understand the need to refer to a superior over certain enquiries. What is unsettling, and it is definitely bad for business has to wait every other time to speak to a supervisor over issues that the customer service rep should have a knowledge and clear  understanding of to better serve customers.

Information aware customer service agents have much lesser handling times and serve more clients on a typical work day compared to their counterparts who are not as versed.  This helps in avoiding or at least reducing any build-up of frustrated clients awaiting feedback.

Up to 98% of customers in several surveys say that engaging with a knowledgeable customer care agent is crucial to an excellent customer experience. It is a quality that cannot be neglected as it is crucial to the satisfaction of the business’ greatest asset, which is the client.

Live Chat tips for customer support

Live Chat For Excellent Customer Experience

Statistics show that live chat is the most preferred customer service channel; at a distant lead over email feedback and phone follow ups among other channels. It serves for a great customer experience and as it goes, happy clients make for loyal clients, translating to mutual benefits for both the clients and the business.

Marketing companies and just about any business looking to meet its sales and marketing objectives should incorporate live chat on their websites as it has proven to work remarkably well. With live chat, businesses have recorded a surge of up 200% increase in lead generation and conversions, even as more and more customers assert that they would do repeat transactions with a business following a satisfying live chat experience.

What value then, does live chat on our website add for the ultimate customer experience?

Instantaneous and Personalized Response

It’s a busy world, and being put on hold or waiting by the phone for a response can be quite frustrating, to say the least. With live chat, customers can get a hold of a service and support representative that will provide all relevant information instantly.

Marketers can appreciate the value of time when it comes to responding to customer enquiries on products and services and the significant impact on lead conversions and closing sales. This definitely gives any business an edge over the competition that are yet to embrace the same.

Aggressive and tech-savvy business owners have also integrated live chat with other CRM software and tools. This means that the customer rep can access a client’s details   from previous transactions which will help in saving time and providing a customer experience tailored perfectly for that particular client.

Engaging Feedback

Automated and near-robotic responses as is characteristic of some email responses are quite off putting for most customers. These often lack depth as far as addressing specifics. With live chat, customers get to interact with customer reps in a warm and most engaging exchange. Customers also get to ask follow up questions and receive timely and relevant responses in the same session.  The level of engagement in live chat comes second only to an actual face-to-face interaction.

Great customer experience makes for an excellent marketing tool in itself. Live chat scores big on customer satisfaction rates that will help a business in growing its customer base.  Live chat is feature-rich and a worthy investment with great benefits for customer and company alike.

Here is a video that can also give you some tips about Live Chat For Excellent Customer Experience